World Medical Card ® FAQ

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The World Medical Card is an important and practical tool for preventing unwanted situations, ensuring fast and safe treatment and ultimately saving lives.

The World Medical Card is built upon the standards of World Health Organization. It allows health professionals all over the world to easily identify the patient and uncover the patients critical medical needs. When you enter your diagnosis and/or medicines the system will add a code corresponding with the international coding system for diagnosis ICD-10, and medicines ATC. In addition the system have an unique and extensive allergies which allows translation into 19 languages. The World Medical Card allows you to take control over your medical journal and always keep it up to date.

The card gives health personnel access to your vital medical information (allergies, medications and illnesses) to ensure that you receive immediate and correct medical treatment. You should also register your next of kin. In addition you can include information such as: insurance details, medical history, and other important information which may be crucial to know in an emergency situation.

Having your medical history available, even if you are healthy, allows treatment to begin faster. If you do not have any allergies or illnesses, you should register contact information of your nearest relatives or family physician. It is important to have this information available also for people in perfect health, not least in a situation where you are, for example, unconscious.

In the case of an emergency, whether at home or abroad, it’s important that things happen fast. An emergency room physician will not have access to your medical journal from your family physician and thus not know your medical history. The World Medical Card and APP provide them with your medical history quickly so that you receive the most correct treatment possible. Travel insurance provides only for the financial aspects to treatment.

Go to login page or download the World Medical Card® App from Apple Store or Google Play, and log-on using your user name and password. If you have forgotten your password, you will be provided with a link which helps you reset it.

It is you, the member, who enters the information. If you are in doubt or cannot find your diagnosis or medication, you can print out the registration form and seek advice from your doctor. As the cardholder it is your responsibility to ensure that your health profile is up-to-date and complete. Always check the letter accompanying the card to be sure that the content in the card is correct.

No special equipment is required. When the seal is broken, the information can be read as normal text (see picture 2) In an emergency situation the card contains an emergency code which allows heath professionals to access your profile and read it.

Most people have locked their mobile with a code and is therefore not available if the person is unconscious. In natural disasters, internet and mobile network coverage are often not working. In these situations the card is invaluable as it does not require any technology to read and contains your vital health information. This aids health personnel to start the correct treatment right away and to contact your next of kin.

The diagnoses and medications are printed in English and include the World Health Organization’s (WHO) standard codes: ICD-10 for diagnoses and ATC for medications. Allergies are also printed in English.

Health personnel anywhere in the world understand the WHO codes listed inside the card.

In an emergency situation, the international instruction for medical personnel is to stabilize the patient’s health condition first, then try to establish their identity. We recommend that you always keep your World Medical Card together with your identification. The World Health Organization has provided guidelines for health professionals across the world. Identification of the patient is No.1 after securing first line of life saving treatment.

A responsible paramedic or doctor will consult this information even as they conduct their own investigation of the presenting medical symptoms. Both sources of information give an important supplement to emergency treatment, optimizing timely and safe medical treatment.

Log on to your profile. Check that the information is up to date and then order your card. The new card will be sent within 2-3 weeks. A fee can occur. Your card is renewed annually.

When you have sent your order online, you receive immediate access to the APP on your mobile device. It takes two to three weeks to receive the card in the mail.

The card is robust. Unopened it is water resistant, dust-resistant and insensitive to magnetic influences.

It is no problem to continue to use the same card, so long as there are no changes to the information inside. However, you should be aware that once the seal is broken the card is no longer water- or dust-resistant.

The APP is a personal health profile with medical information that increases your chances of getting quick and accurate medical treatment in the case of an emergency. In the APP you can maintain and update your profile, translate it to 19 languages, add medical files to an archive or order a new card. The APP and the information contained in your profile are available on your PC, mobile phone or tablet. The information is used to produce the World Medical Card.

The information in your APP is more detailed than inside the card. In the card you find medical information, emergency contacts and other relevant data you have chosen to add in text form. Additional information in the APP can include more family contacts, medical history, and uploaded documents to “myFiles” such as x-rays, insurance certificates, vaccination card, passports and more. In addition the APP can translate to 19 languages.

If you are unconscious, it will not help to have the APP on the phone. Most phones have a code to unlock it which hinders unauthorized access to the information therein. Here is where the physical card comes in. The rescue service will first stabilize the person and then determine their identity. Keeping the World Medical Card together with your identification cards means they will find the card

Yes, the APP works on iOS, Android and Windows devices and with all modern browsers. Loading speed can vary depending on internet access or type of device.

The service is especially useful when travelling. It helps you to communicate with people who don’t speak the same language. You can present your health profile and emergency contacts to doctors, rescue workers or pharmacists in 19 languages. This will avoid misunderstandings about your medical condition. It can also be handy to have in restaurants to avoid any food that may accidentally trigger an allergic reaction. The APP currently offers the 19 most common languages and the unique WHO coding.

We use SSL encryption (Secure Socket Layer), delivered and certified by GlobalSign® to ensure that the information is sent between our server and your mobile device only and that transfer to other devices on the mobile network is not possible. Phones that do not support SSL will not be able to use the APP. Services with secure communication are marked with the letters “https” before the URL and the padlock symbol which is displayed on most mobile browsers. Access to your profile requires the correct user name and password. Some cell phone models have the browser in the background open when you click on different tasks. We recommend that you log out immediately after each session or close your browser. After a period of inactivity the APP will log you out automatically.

The information in the APP is more detailed than inside the card. Due to space limitations only the most vital medical information should be included in the card: allergies, medications, illnesses and next of kin. Additional information in the APP can include medical reports, blood type, prescriptions and more.

If you cant find the illness or medication you are looking for in the search, you can add it to “Other information” and this information will be displayed in the card. It’s also useful to keep updated daily dosage of the medications you use.

You can contact our customer service center by e-mail post@wmc-card.no and we will send you a registration form for completion.

Please note: If you choose to send your registration form to WMC via e-mail, you acknowledge that there is a risk that the sensitive information contained in the mail is not 100% secure. We recommend that registration forms be returned by post to ensure your privacy.

Contact our customer service center by e-mail at post@wmc-card.no and we will be happy to help you with registration.

You are personally responsible for keeping the health profile up-to-date. If there are changes to your health or just your address, simply log in to your online profile with your user name and password. It is your responsibility to check the accuracy of the information for all updates. You will automatically be reminded to update the information before the card expires. The card will be sent by post within 2-3 weeks.

You have access to your health profile at all times and can update the information when needed. It is your responsibility to ensure that the information in your profile is up-to-date. You will receive several reminders from us regarding profile updates in good time before renewal. If no changes are made we will send a new card with the information contained in your health profile at the time of renewal.

As the cardholder you are primarily responsible for ensuring that the data is accurate and complete. Always check that the information you receive with the card is correct. Incorrect or incomplete information could be life-threatening in an emergency. Physicians around the world certainly do not rely solely on the information in your World Medical Card, but they get valuable information that could save your life.

Yes. Access your profile via the World Medical home page. Log in with your username and password.

Yes, you can print out your profile or take your current card to your physician in order to consult on updates. You can update your profile on your mobile phone while still in your doctor’s office or you can do so after your visit by logging in to your profile. We will send you a new card within 2-3 weeks. 1 update per year is included in the subscription. A fee might occur if you choose request a new card more frequently.

If you need help updating your profile, contact our customer service center by phone or by e-mail at post@wmc-card.no , and we will be happy to help you.

First scan the appropriate document and save it as a PDF, for example, on your desktop. You can then upload the document into your my files safe. Each file can be a maximum of 2 MB, this is approximately 63 pages in a Word document or 15 pages of images. You can choose to give health personnel read-only access to your saved files by ticking the checkbox when you upload files

It the app. take a photo of the appropriate document or the packaging of your medicine and upload to My Files. All documents uploaded will be stored chronologically and can be delated at any time.

Health personnel can open the World Medical Card and use the code listed inside to gain ready-only access to your profile. WMC uses the highest possible security standard when it comes to access and control of your data.

It is possible to store a variety of different documents in My files including:

-vaccination records
-x-rays
-hospital journals
-copy of passports
-driver’s license
-travel documents

You pay an annual or monthly fee for your subscription of the World Medical Card. See the current pricelist at https://worldmedicalcard.org/

Your subscription to membership in World Medical Card will renew automatically until it is cancelled. You will receive several reminders about updating your profile in good time before it is time to renew the card.

The account can be cancelled at any time from the My Account page. All the information contained in the member profile will be permanently deleted. Or you can contact our customer service center at post@wmc-card.no

Log in to to your profile with your username and password. You can choose to share your profile with one or several people you trust. The person you share your profile with must have an active World Medical Subscription.

Privacy is extremely important to us. We use dedicated servers that are kept in closed and secure areas. The world’s leading encryption method (SSL) is used when we make your data visible to a pc or mobile device. The information is not stored on a website, but sent securely to your browser after correctly logging in. Data is never shared with third parties and are not used for commercial purposes.

The information is available to medical staff immediately upon opening the sealed card. Your medical information is coded and printed in the card. By using the emergency access code, doctors can gain access to a read-only version of your complete profile online, including medical records stored in My files. A QR code inside the card can also be scanned by a mobile device to go straight to the emergency log-in page.

Enter the Login page from the World Medical Card home page. Enter your email address, click “send me a new password”, and you will receive an e-mail to reset your password.

If you lose the card there is a risk that an unauthorized person can open and read the information in the card, but the person cannot use the information. The APP is user name and password protected. A new card can be ordered via myPages or by contacting our customer service center.

We use the World Health Organization’s latest version of the (International Classification of Diseases), ICD-10 to code illnesses. For coding of medications we use official medication lists updated by the official health authority in the countries we operate in. Medication lists are commonly based on standards developed by WHO: ATC (Anatomical Therapeutic Chemical Classification).

The allergy list is the result of a unique cooperation between top allergists in Norway and Sweden together with comparisons to reference databases from large laboratories worldwide that analyze allergy blood samples. Allergy lists are available in 19 languages.

At the current time there is no international classification system for allergies. Please note that our allergy database is extensive, developed exclusively for our use and that it is available in 19 languages.

All of our medical databases are updated annually, but in cases where new medications are available then these are updated continuously. All of our medical databases are approved by our Medical Advisory Board.

All of our medical databases are updated annually, but in cases where new medications are available then these are updated continuously. All of our medical databases are approved by our Medical Advisory Board.

Information in the World Medical Card uses the international coding system of the World Health Organization (WHO): ICD-10 for diagnoses and ATC for medications. Healthcare professionals around the world understand this information. With the APP you can translate your profile into 19 languages while the codes remain the same.

The card easily opens when the seal is ripped on the side of the card. Your medical data is coded and printed inside the card. By using the emergency access code, medical personnel can gain access to a read-only version of your complete profile online, including medical records stored in My files. A QR code inside the card can also be scanned by a mobile device to go straight to the emergency log-in page.

WMC Technologies collects official medication lists from the health authorities of various countries, and these are constructed in different ways. Some drug companies include the dosage in
the medicine’s name while others do not. We recommend to use dosage in the “other information” field.

World Medical Card is not an insurance. World Medical Card is a medical information system that conveys your medical history to health personnel worldwide so that you receive fast and accurate treatment.

World Medical Card includes your health profile online, a mobile based application and a card that fits in your wallet. With the World Medical Card you gather your vital personal and medical information, including insurance information, all in one place.

The card gives health personnel access to your vital medical information (allergies, medications and illnesses) to ensure that you receive immediate and correct medical treatment. You should also register your next of kin. In addition you can include information such as: insurance details, medical history, and other important information which may be crucial to know in an emergency situation.

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Picture 1. The World Medical Card, external

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Picture 2. The World Medical Card, internal

The account can be cancelled at any time from the My Account page. All the information contained in the member profile will be permanently deleted. Or you can contact our customer service center at post@wmc-card.no

You will receive a code from the organization/company in order to receive the World Medical Card according to the contract conditions. Enter the code in the appropriate field when you register online. If you have questions, please contact our customer service center.

WMC Technologies AS is an international company. The headquarters of the holding company are in Geneva, Switzerland. The corporate headquarters are located in Bergen, Norway. The Chairman of the Board is Prof. Dr. Michael Nobel, Ph.D.

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If you don’t find the answer in this faq – please comtact us via post@wmc-card.no